We offer a free repairs service for any items up to 12 months after purchase upon submission of a valid proof of purchase.
For any items over 12 months old we can assess the repair and provide a quote for any work required. A valid proof of purchase will be required to proceed.
Please email some images of your bag, and the repair required to firstname.lastname@example.org so that we can liaise with our repair team and let you know how best to proceed.
Please be aware that repairs can take 6 to 8 weeks to complete, but we will always endeavor to have them back to you as soon as possible.