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How long do I have to return my online order?

If you decide not to keep an item you ordered online you can return it for a refund or exchange within 14 days of delivery. 

Please make sure the item you are returning is in perfect condition and in its original packaging, including the dust-bag or presentation box. 

All returns should be accompanied by the original invoice and the returns section on the reverse of the delivery note must be completed. 

Please note we can only accept returns on bespoke products if they are faulty or were damaged upon arrival.

You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service.

Exchanged items will only be dispatched once returned goods have undergone quality checks. Exchanges are subject to product availability at the time of return.

Please send any returns to:
Web Returns, Anya Hindmarch Ltd, The Stable Block, Plough Brewery, 516 Wandsworth Rd, London, SW8 3JX, United Kingdom.

You can also return your item to one of our stand alone London stores where it will be transferred to our Head Office to be processed. Unfortunately we are unable to issue a refund in store.

This policy does not affect your UK Statutory Rights.

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